1. Introduction
Welcome to Aluxio.in (“Website”), an online shopping platform operated by Aluxio (“Aluxio”, “we”, “our” or “us”).
These Terms & Conditions (“Terms”) govern your access to and use of our Website, including browsing, purchasing products, creating an account and using any services offered through the Website.
Aluxio offers fashion and apparel products, including shirts, trousers, co-ord sets, kurtas, sherwanis, suits, and other ready-to-wear, made-to-measure or customised garments, as available on the Website.
By accessing, browsing or purchasing from Aluxio.in, you acknowledge that you have read and understood these Terms and agree to comply with them, along with our Privacy Policy, Shipping Policy, Return & Refund Policy and any other applicable policies published on the Website.
If you do not agree with these Terms, please discontinue using the Website.
These Terms are intended to operate in accordance with applicable Indian laws, including consumer protection and e-commerce regulations.
2. Eligibility to Use the Website
By using this Website, you represent that:
* You are legally competent to enter into a binding agreement under applicable Indian law.
* The information you provide during registration or checkout is accurate, complete and current.
* You will use the Website only for lawful purposes.
* You will not use the Website to conduct fraudulent transactions or interfere with its operation.
If you are under the age of 18, you may use the Website only with the involvement and permission of a parent or legal guardian, where permitted by law.
We reserve the right to restrict access to the Website where there are reasonable grounds to believe that it is being used unlawfully, fraudulently or in breach of these Terms.
3. Products and Services Offered
Aluxio provides an online platform for purchasing apparel and fashion-related products.
Our products may include:
* Men’s shirts, trousers and co-ord sets.
* Women’s shirts, trousers and co-ord sets.
* Kurtas, sherwanis and festive wear.
* Suits, blazers and formal wear.
* Customised, made-to-measure or made-to-order garments, where specifically offered.
* Other apparel and accessories listed on the Website.
Product availability, designs, sizes, colours, fabrics, prices and specifications may vary from time to time.
We reserve the right to update, modify, discontinue or limit the availability of products, subject to applicable law and any order already accepted by us.
4. Product Descriptions, Colours and Images
We make reasonable efforts to display accurate product descriptions, photographs, colours, measurements and other product details.
However, minor variations may occur due to:
* Differences in screen resolution, brightness and device settings.
* Lighting conditions during product photography.
* The natural characteristics of fabrics, textures, prints and dyes.
* Manufacturing, finishing or batch variations.
* Differences in garment fit depending on the style and fabric.
Such minor variations do not automatically indicate that a product is defective or materially different from its description.
Product images are provided for illustrative purposes. Customers should carefully review the product description, size chart, fabric details, care instructions and other information before placing an order.
Where a product has a material discrepancy from its advertised description, the customer may contact us for assistance in accordance with applicable law and our published policies.
5. Pricing, Taxes and Payment
All prices displayed on Aluxio.in are in Indian Rupees (INR), unless expressly stated otherwise.
Product prices, applicable taxes, shipping charges and other fees, where applicable, will be displayed or communicated during checkout before the order is placed.
We reserve the right to change product prices at any time. However, price changes will not retrospectively alter an order that has already been accepted, except where correction or other action is legally permissible and appropriately communicated.
Payments may be processed through third-party payment gateways and supported payment methods, including UPI, debit cards, credit cards, net banking or other options displayed at checkout.
By submitting a payment, you confirm that you are authorised to use the selected payment method.
Aluxio does not intentionally collect or store complete payment-card credentials where payment processing is handled by a third-party payment provider. Such information is subject to the provider’s applicable security and privacy practices.
If a payment is unsuccessful, declined, reversed or not confirmed, the order may remain unconfirmed or may be cancelled after appropriate verification.
If an amount is debited but the order is not successfully confirmed, please contact our customer support team with the relevant transaction details.
6. Order Placement and Acceptance
When you place an order on Aluxio.in, you are submitting a request to purchase the selected products.
After placing an order, you may receive an order confirmation by email, SMS or another communication method provided during checkout.
An automated order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance of the order.
Orders may require verification of payment, product availability, delivery details or other relevant information before processing.
We reserve the right to cancel or decline an order where there are reasonable grounds, including:
* The product is unavailable.
* A pricing or listing error has occurred.
* Payment verification has failed.
* The shipping address is incomplete or cannot be serviced.
* The order appears fraudulent or unauthorised.
* A technical error has affected the order.
If we cancel an order after receiving payment, the amount paid for the cancelled order will be refunded to the original payment method, subject to applicable payment-processing procedures and law.
We will communicate material changes or cancellations to the customer using the contact details provided at checkout.
7. Customer Information and Account Security
Customers may be required to provide information such as their name, email address, mobile number, shipping address and billing details to complete a purchase or access certain Website features.
You are responsible for ensuring that the information you provide is accurate and up to date.
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account, subject to applicable law.
You should notify us promptly if you suspect unauthorised access to your account.
Aluxio will handle personal information in accordance with its Privacy Policy and applicable data-protection laws.
We will not treat a customer as automatically liable for unauthorised activity merely because it occurred through an account associated with that customer.
8. Shipping and Delivery
Aluxio aims to process and dispatch orders within the estimated timeframe communicated on the Website or at checkout.
Delivery timelines are estimates and may vary depending on the delivery destination, courier service, product availability, order volume, public holidays, weather conditions and other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate shipping address, including the correct PIN code and contact number.
Delivery may be delayed or unsuccessful if the address is incorrect, the recipient is unavailable, access is restricted or the courier cannot complete delivery.
If a shipment is delayed, lost, damaged or incorrectly marked as delivered, customers should contact us with their order number and relevant details so that we can investigate with the delivery partner.
Shipping charges, delivery estimates, serviceable locations and other delivery conditions will be disclosed in the applicable Shipping Policy or at checkout.
Nothing in this section excludes any rights or remedies available to consumers under applicable law.
9. Returns, Exchanges and Refunds
Returns, exchanges and refunds are governed by the Return & Refund Policy published on Aluxio.in.
Customers should review that policy before completing a purchase.
Depending on the applicable policy and circumstances, eligibility may depend on:
* The type and condition of the product.
* Whether the item is unworn, unused and returned with its original tags and packaging.
* Whether the product was delivered damaged, defective, incorrect or materially different from its description.
* Whether the product was made to measure, customised or made to order.
* Whether the return request is submitted within the stated return window.
Customers must provide accurate order information and any reasonable evidence requested to investigate a claim, such as photographs of a damaged or incorrect product.
Any exclusions for customised, made-to-order, intimate or other product categories must be disclosed clearly in the applicable policy and will remain subject to non-excludable rights under Indian law.
Refunds approved by Aluxio will generally be processed through the original payment method unless another method is agreed upon or required by law.
The time taken for the refunded amount to appear in the customer’s account may depend on the payment provider or financial institution.
Nothing in these Terms limits statutory remedies available for defective goods, deficient services, unfair trade practices or other legally recognised consumer claims.
10. Customised, Made-to-Measure and Made-to-Order Products
Certain Aluxio products may be offered as customised, made-to-measure or made-to-order garments.
Where such services are offered, customers may be required to provide measurements, select fabric, choose a style or submit other specifications.
Customers are responsible for reviewing the measurements and customisation details they submit before confirming the order.
Garment fit may vary depending on posture, measurement technique, fabric characteristics, construction and the selected style.
Aluxio may contact customers to clarify measurements or specifications before production.
Once production has commenced, a request to change measurements, fabric, colour, design or other specifications may not always be possible.
Customisation and cancellation: Orders involving personalised or made-to-measure garments may be subject to specific cancellation, return and alteration conditions disclosed before purchase. Any such conditions will be applied consistently with applicable consumer law and will not exclude remedies required by law.
If a customised garment is delivered with a manufacturing defect, incorrect specifications attributable to Aluxio, or another legally recognised issue, the customer may contact us for assessment and an appropriate remedy.
Customers should retain any measurement confirmation or order specification shared during the ordering process.
11. Size Charts and Fit
Size charts are provided as a general guide to help customers select the appropriate size.
Measurements may refer to body measurements or garment measurements, as indicated in the relevant size chart.
Customers should consult the applicable size chart and product details before ordering.
Different designs, fabrics and fits—including slim, regular, relaxed and box fits—may have different measurements and fit characteristics.
Aluxio cannot guarantee an identical fit across all styles, but customers may contact customer support for guidance before purchasing.
Any size-related return or exchange will be handled in accordance with the published Return & Refund Policy and applicable law.
12. User Conduct and Prohibited Activities
By using Aluxio.in, you agree not to:
* Use the Website for any unlawful, fraudulent or misleading purpose.
* Provide false information or impersonate another person.
* Attempt to gain unauthorised access to the Website, its servers or customer accounts.
* Upload or transmit malicious code, viruses or harmful software.
* Interfere with the Website’s security, performance or normal operation.
* Scrape, copy or systematically extract Website content or product information without permission, except as permitted by law.
* Use Website content to infringe the intellectual property or other legal rights of Aluxio or any third party.
* Submit abusive, threatening, defamatory or unlawful content through any Website feature.
* Attempt to manipulate prices, payment systems, discounts, promotions or order processes.
* Engage in conduct that violates applicable laws or regulations.
We may investigate suspected misuse and take proportionate action, including restricting access, cancelling affected transactions where legally permissible or reporting unlawful activity to the appropriate authorities.
13. Intellectual Property Rights
Unless otherwise stated, the intellectual property associated with Aluxio.in, including its brand name, logos, designs, product photographs, written descriptions, graphics, website layout, original creative content and other materials, is owned by or lawfully licensed to Aluxio.
These materials are protected by applicable intellectual property laws.
You may browse the Website and use its content for personal, non-commercial shopping purposes.
You may not, without prior written authorisation from the relevant rights holder:
* Reproduce or republish Website content for commercial use.
* Copy or distribute product photographs, campaign creatives or original designs.
* Use Aluxio’s name, logo or branding in a way that suggests an unauthorised affiliation.
* Modify, sell, license or commercially exploit Website materials.
* Use Website content to create misleading advertisements or counterfeit products.
Nothing in these Terms transfers ownership of Aluxio’s intellectual property to a customer.
Any permitted use of third-party trademarks or materials remains subject to the rights of their respective owners.
14. Customer-Submitted Content
If the Website permits customers to submit reviews, photographs, feedback or other content, the customer remains responsible for ensuring that the submitted material is lawful and does not violate another person’s rights.
By submitting content, you confirm that you own it or have the necessary rights and permissions to submit it.
To the extent permitted by applicable law, you grant Aluxio a non-exclusive, royalty-free licence to host, reproduce, display and use the submitted content for operating the Website, displaying customer reviews, providing customer support and promoting Aluxio, subject to the terms disclosed when the content is submitted and our Privacy Policy.
This licence does not transfer ownership of the customer’s content to Aluxio.
We may remove content that violates applicable law, these Terms or the rules of the relevant Website feature.
Where customer content contains personal information or identifiable images, its use will be subject to applicable privacy and consent requirements.
15. Third-Party Services and Links
Aluxio.in may use third-party service providers, including payment gateways, logistics companies, analytics services and other technology providers.
The Website may also contain links to external websites for convenience.
Third-party services and websites may operate under their own terms, policies and privacy practices.
Aluxio does not control independent third-party websites and is not responsible for content or services outside its reasonable control.
However, this section does not exclude any responsibility that Aluxio may have under applicable law for services it provides, representations it makes or third-party arrangements for which it is legally responsible.
Customers should review relevant third-party terms before using external services.
16. Privacy and Data Protection
Aluxio may collect and process personal information required to operate the Website and fulfil orders, including contact details, delivery information, transaction-related information and customer-service communications.
Information may be used for purposes such as:
* Processing and delivering orders.
* Managing payments, returns, exchanges and refunds.
* Responding to customer enquiries.
* Maintaining account and transaction records.
* Preventing fraud and securing the Website.
* Meeting legal, tax and regulatory obligations.
* Sending promotional communications where permitted and subject to applicable preferences and consent requirements.
Information may be shared with service providers where reasonably necessary to fulfil these purposes, subject to applicable law.
Our handling of personal information is described in the Privacy Policy published on Aluxio.in.
Customers should consult that policy for details about data collection, use, sharing, retention, security and applicable privacy rights.
17. Promotions, Discounts and Coupons
Aluxio may offer promotional codes, discounts, sale prices, gift vouchers or other promotional benefits from time to time.
Each promotion may have separate terms, including eligibility, validity period, minimum purchase value, product exclusions and limits on use.
Unless expressly stated otherwise:
* Promotional codes must be used according to the instructions provided.
* A promotion may not be combined with another offer.
* Promotional benefits cannot be exchanged for cash unless the relevant terms or applicable law provide otherwise.
* Misuse, unauthorised distribution or fraudulent use of promotional codes may result in cancellation of the affected benefit where legally permissible.
Material promotional terms will be communicated with the relevant offer.
Promotions may be modified, suspended or withdrawn prospectively, subject to their stated terms and applicable law. Any rights arising from an already accepted transaction will be respected as required by law.
18. Product Availability and Technical Errors
We take reasonable steps to maintain accurate product listings, stock information and Website functionality.
However, technical issues, inventory discrepancies or other errors may occasionally occur.
If an order cannot be fulfilled because of an availability issue or a material listing error, we will contact the customer and explain the available options.
Where an order is cancelled after payment, the applicable refund will be processed in accordance with these Terms and applicable law.
We may conduct maintenance, update Website features or temporarily restrict access where reasonably necessary for security, maintenance or operational purposes.
We will make reasonable efforts to minimise disruption where practicable.
19. Disclaimer of Warranties
To the extent permitted by applicable law, the Website and its digital features are provided on an “as available” basis.
We do not guarantee that the Website will always operate without interruption, technical errors or temporary unavailability.
Product descriptions, photographs and other information are provided in good faith, and reasonable efforts are made to maintain their accuracy.
Nothing in these Terms excludes any express product warranty, consumer guarantee or statutory right that applies to a transaction.
No disclaimer in this section shall be interpreted as removing remedies that cannot legally be excluded.
20. Limitation of Liability
To the extent permitted by applicable law, Aluxio will not be responsible for losses arising solely from circumstances beyond its reasonable control, such as certain network failures, third-party service disruptions or extraordinary events.
Any limitation of liability will be subject to the nature of the claim, the circumstances of the transaction and applicable law.
Nothing in these Terms excludes or restricts liability where such exclusion or restriction is prohibited by law, including liability that cannot legally be waived for defective products, deficient services, fraud, wilful misconduct or infringement of statutory consumer rights.
Customers retain any remedies available to them under applicable law.
21. Indemnification
You agree to be responsible, to the extent permitted by law, for losses and reasonable expenses directly arising from your unlawful use of the Website, your deliberate misuse of the Services or your material breach of these Terms.
Any claim for indemnification will be limited to the extent legally recoverable and attributable to the relevant conduct.
Nothing in this section requires a customer to indemnify Aluxio for Aluxio’s own unlawful conduct, negligence where liability cannot be excluded, or breach of its statutory obligations.
22. Suspension and Termination
Aluxio may suspend or restrict access to Website features where reasonably necessary to protect the Website, customers, payment systems or other users, or to investigate suspected fraud, unlawful conduct or a material breach of these Terms.
Where appropriate and legally permissible, we may notify the affected user and provide an opportunity to resolve the issue.
Termination or restriction of Website access will not automatically extinguish rights or obligations relating to an existing order, payment, refund, warranty or consumer claim.
Any outstanding transaction will be handled in accordance with the applicable policies and law.
23. Force Majeure
Aluxio will not be responsible for a delay caused by an extraordinary event beyond its reasonable control, to the extent permitted by applicable law.
Such events may include natural disasters, severe weather, war, civil unrest, government restrictions, widespread transport disruption, epidemics or major failures of public infrastructure.
We will make reasonable efforts to communicate material delays and resume affected services when practicable.
This section does not remove any refund obligation or other remedy required by law where an order cannot be fulfilled.
24. Governing Law and Jurisdiction
These Terms shall be governed by the laws of India.
Disputes arising in connection with the Website or a transaction will be subject to the jurisdiction of competent courts and forums as determined under applicable Indian law.
Nothing in these Terms limits a consumer’s right to pursue a complaint before a consumer commission or other forum that has jurisdiction under applicable law.
25. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or limited to the minimum extent necessary to make it enforceable, where legally permissible.
The remaining provisions will continue to apply to the extent they remain valid and enforceable.
26. Waiver
A failure or delay by Aluxio in enforcing any provision of these Terms will not automatically constitute a waiver of that provision.
Any waiver will apply only to the extent expressly communicated or otherwise established under applicable law.
27. Amendments to These Terms
Aluxio may update these Terms from time to time to reflect changes in its products, services, business operations or legal requirements.
The updated version will be published on Aluxio.in with a revised “Last Updated” date.
Changes will apply prospectively unless otherwise permitted by law. Changes will not retrospectively remove rights that have already accrued to customers under an accepted transaction or applicable law.
Customers are encouraged to review these Terms periodically.
28. Interpretation of Terms
Headings are provided for convenience and do not independently determine the meaning of a provision.
Words in the singular include the plural where the context permits, and vice versa.
References to “including” shall be interpreted as “including without limitation”, unless the context requires otherwise.
References to applicable laws include amendments, replacements and rules made under those laws, where relevant.
29. Entire Agreement
These Terms, together with the applicable Privacy Policy, Shipping Policy, Return & Refund Policy and any product-specific or promotional terms, form the terms governing your use of Aluxio.in and your transactions with Aluxio.
If there is a conflict between a general provision and a specific term clearly disclosed for a particular product or promotion, the specific term will apply to the extent it is lawful and applicable.
Nothing in this section overrides mandatory statutory rights or consumer protections.
30. Contact Us
For questions, feedback or assistance regarding these Terms & Conditions, please contact:
Brand: Aluxio
Website: https://aluxio.in
Customer Support Email: aluxioindia@gmail.com
Contact Number: 9811409509
Business Address: Floor No.: 1ST FLOOR
Building No./Flat No.: B-1
Road/Street: ANAND VIHAR
City/Town/Village: New Delhi
District: East Delhi
State: Delhi
PIN Code: 110092
We appreciate your trust in Aluxio and thank you for shopping with us.
Aluxio — Crafted for Your Style.